Who We Are
WHO WE ARE
Hunter and Gatherer Collections is an independent Australian homewares store that provides our customers with exciting, beautiful and affordable homewares from around the world.
Ben Gowing and Daniel Percival started Hunter and Gatherer Collections in 2012 by selling art and representing local and international artists here in Australia. Since that time we have expanded into home furnishing and decorations.
"We will be the store of choice for customers seeking high quality and distinctive homewares and furnishings".
- We believe that beautiful spaces lift the spirit.
- We believe in only selling quality products.
- We believe in being honest and transparent with our customers.
- We will listen to your needs.
- We will take responsibility for our actions and not make excuses.
What we Promise
We will be accountable
- We value your feedback and we will seek to improve your experience with us.
- We will stand by our agreements, quotations, timeframes and correspondence.
We will be reliable
- We will have store opening hours that suit our customers
- We will be open on time every day of service.
- We will give our customers appropriate notification if we ever change our hours of service or delivery times.
- We will ensure that our products are safe and reliable.
We will be transparent
- Our written exchange and refunds policy will be on display in-store, on our web-site and made available on request.
- All sales including exchanges and refunds will be dealt with fairly and equitably, and meet all of our statutory requirements.
We will listen
- We will listen to your feedback.
- We will respond to all of your feedback within three business days.
- We will do our best to resolve your concerns with our service.
- We will ensure that you can contact us when you need us.